Booking Terms & Conditions

Tariffs are subject to change without notice. Quoted tariffs will be honoured where bookings have been confirmed by receipt of a deposit.

Our confirmation of your reservation is based on your agreement that we may collect your personal information for the purpose of conducting a check on a data base to which we subscribe Guests Behaving Badly. We reserve the right to cancel your reservation should we determine as a result of that check that we are not able to provide you the goods and services you require. 

Deposit

A deposit equal to one night’s rental in Low & Mid seasons and $500 in High season is required within 7 days to confirm a booking. The balance is payable on arrival.

Payment

We accept cash, Visa, MasterCard, traveller's cheque, bank cheque or money order and we have Eftpos facilities. Payment by personal cheque will only be accepted on arrangement.  Payments can also be made by electronic funds transfer by arrangement.  We do not charge a booking fee or a fee on credit card transactions.

Cancellation Policy

No refund of deposit will be made unless and until the accommodation is re let for the full period of the cancelled booking. An administration fee of $30 will be charged to cover processing costs. There will be no refund (either in full or in part) on early departure.

Arrival and Departure Times

Check in at or after 2.00pm. Check out by or before 10.00am. Early check in or late check out is by prior arrangement and may incur additional costs.

Whilst every effort will be made to have units ready for arriving guests by 2.00 pm, this cannot be guaranteed due to the workload of our cleaners.

Additional Guests

Our tariffs provide for the following room occupancy: 1 bedroom - 2,  2 bedroom - 4,  3 bedroom - 6,  4 bedroom - 8. In some units the option to increase occupancy with the use of sofa beds or rollaway beds is available by prior arrangement. Additional charges apply.

Unit Servicing

For bookings over 7 days a complimentary mid stay clean and linen change is included. A fee applies for more frequent services if required.

Unit Requests

Whilst every attempt will be made to accommodate a guest's request to reserve a specific unit, in the interests of optimising bookings on behalf of our owners, this cannot be guaranteed.